info@lendahand.online

+49 15225280241

Turnerstr. 13, 67685 Weilerbach

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Data Policy

Privacy Policy

Last Updated: 08.12.2025

1. Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit our website or when you use our construction services. Personal data is any data with which you could be personally identified.

Data Collection on Our Website and in Our Business Operations

Who is responsible for data collection?

Data processing on this website and in connection with our construction services is carried out by:

LendAHand
Turnerstr. 13
67685 Weilerbach
Germany
Email: info@lendahand.online
Telephone: +49 1522 5280241

How do we collect your data?

Your data is collected in several ways:

  • When you provide it to us (e.g., contact form, project inquiry, contract signing)
  • Automatically when you visit our website through our IT systems
  • During the course of construction projects (project documentation, site visits, communication)
  • Through business correspondence (email, phone, written correspondence)

What do we use your data for?

We use your data to:

  • Process inquiries and provide quotes
  • Execute construction contracts
  • Communicate about ongoing projects
  • Comply with legal obligations (building regulations, warranty periods)
  • Ensure proper invoicing and accounting
  • Maintain quality and safety standards on construction sites

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time regarding this and other questions about data protection.

2. Hosting

We host the content of our website with the following provider:

[Hosting Provider Name]
[Provider Address]

The servers are located in: [Location/Country]

When you visit our website, the hosting provider collects various logfiles including your IP addresses. For details, please refer to the hosting provider’s privacy policy: [Link to provider’s privacy policy]

Legal Basis: The use of hosting services is based on our legitimate interests in a secure, fast, and efficient provision of our online offering (Art. 6 para. 1 lit. f GDPR).

3. General Information and Mandatory Information

Data Protection

The operators of this website and [Your Construction Company Name] GmbH take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website or engage our construction services, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g., when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.

Information about the Responsible Party

The responsible party for data processing is:

[Your Construction Company Name] GmbH
[Street Address]
[Postal Code] [City]
Germany

Telephone: +49 [Phone Number]
Email: info@[yourcompany].de
Managing Director(s): [Name(s)]

The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

Storage Duration

Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke consent for data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data.

Construction-specific retention periods:

  • Contract documents: 10 years (pursuant to § 147 AO – German Tax Code)
  • Project documentation: 5 years after project completion (warranty obligations)
  • Invoices and accounting records: 10 years (pursuant to § 147 AO)
  • Construction site documentation: 5 years (building regulations)
  • Safety documentation: Duration as required by occupational safety regulations

After these retention periods expire, the corresponding data will be routinely deleted unless we need it to fulfill contracts or comply with legal obligations.

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Information, Deletion, and Correction

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient, and the purpose of data processing and, if applicable, a right to correction or deletion of this data at any time. You can contact us at any time regarding this and other questions about personal data.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

  • If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of deletion.
  • If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request restriction of the processing of your personal data instead of deletion.
  • If you have lodged an objection pursuant to Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may – apart from being stored – only be processed with your consent or for the assertion, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

4. Data Collection on Our Website

Cookies

Our website uses so-called “cookies.” Cookies are small text files and do not cause any damage to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted after your visit. Permanent cookies remain stored on your device until you delete them yourself or until they are automatically deleted by your web browser.

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g., the contact form or the display of our project gallery). Other cookies are used to evaluate user behavior.

Cookies that are necessary to carry out the electronic communication process or to provide certain functions you want (e.g., contact forms, project galleries) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. If consent to store cookies has been requested, the storage of the relevant cookies is based exclusively on this consent (Art. 6 para. 1 lit. a GDPR); consent can be revoked at any time.

You can set your browser to inform you about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

The collection of this data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – for this purpose, server log files must be recorded.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact data you provide there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of this data is based on Art. 6 para. 1 lit. b GDPR if your request is related to a construction project inquiry or quote request. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries sent to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this was requested.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Inquiry by Email or Telephone

If you contact us by email or Telephone your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The processing of this data is based on Art. 6 para. 1 lit. b GDPR if your inquiry is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries sent to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this was requested; consent can be revoked at any time.

The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

5. Construction Project Data Processing

Data Processing for Project Execution

When you engage us for a construction project, we collect and process personal data necessary for the execution of the contract:

Data collected:

  • Name and contact details (client, property owner if different)
  • Address of construction site
  • Property details and building plans
  • Financial information (for invoicing and payment processing)
  • Project documentation (plans, permits, correspondence)
  • Site visit notes and progress documentation
  • Photographic documentation of construction progress
  • Communication records (emails, meeting notes, phone calls)

Legal basis: The processing of this data is based on Art. 6 para. 1 lit. b GDPR (contract fulfillment).

Storage duration: Project data is stored for the duration required by legal retention periods (generally 5-10 years after project completion) for warranty obligations, tax purposes, and building regulations.

Subcontractors and Third-Party Service Providers

In the course of construction projects, we may share your data with:

  • Subcontractors (electricians, plumbers, specialized trades)
  • Architects and engineers
  • Building authorities (for permit applications)
  • Material suppliers
  • Insurance companies
  • Financial institutions (for payment processing)

Data is only shared to the extent necessary for project execution and in compliance with data protection regulations. We ensure that all partners are bound by confidentiality and data protection obligations.

Legal basis: Art. 6 para. 1 lit. b GDPR (contract fulfillment) and Art. 6 para. 1 lit. f GDPR (legitimate interest in proper project execution).

Construction Site Photography and Documentation

For quality assurance, documentation, and potential marketing purposes, we take photographs during construction projects. If these photographs include identifiable persons, we will seek consent before using them for marketing purposes.

  • Before/after photos: Stored for project documentation and may be used for marketing (with consent)
  • Progress documentation: Stored for quality assurance and warranty purposes
  • Safety documentation: Stored as required by occupational safety regulations

Legal basis: Art. 6 para. 1 lit. b GDPR (project documentation), Art. 6 para. 1 lit. f GDPR (legitimate interest in quality assurance), and Art. 6 para. 1 lit. a GDPR (consent for marketing use).

Building Permits and Authority Communication

When required, we submit your data to relevant building authorities as part of the permit application process. This is necessary for legal compliance and project execution.

Legal basis: Art. 6 para. 1 lit. c GDPR (legal obligation) and Art. 6 para. 1 lit. b GDPR (contract fulfillment).

6. Project Gallery and References

With your explicit consent, we may feature completed projects in our portfolio and on our website. This may include:

  • Photographs of completed work
  • Project descriptions
  • Customer testimonials (with consent)

You have the right to withdraw consent at any time. Upon withdrawal, we will remove the respective content from our public materials.

Legal basis: Art. 6 para. 1 lit. a GDPR (consent).

7. Accounting and Invoicing

For accounting and invoicing purposes, we use:

[Accounting Software Name]

  • Purpose: Invoice creation, financial record-keeping
  • Data stored: Name, address, financial transactions, tax information
  • Provider: [Provider name]
  • Retention period: 10 years (pursuant to § 147 AO)
  • Legal basis: Art. 6 para. 1 lit. c GDPR (legal obligation for tax purposes)

8. Communication and Correspondence

We communicate with clients through various channels:

  • Email
  • Telephone
  • Written correspondence

All communication is stored for the duration necessary to fulfill contractual obligations and legal retention requirements.

Legal basis: Art. 6 para. 1 lit. b GDPR (contract fulfillment) and Art. 6 para. 1 lit. f GDPR (legitimate interest in proper documentation).